Customer may cancel his account and refuse to use INXY.HOSTING services any time. It may be done by contacting our support team by any mean of communication - email, Skype, contact form, live chat etc. There are no charges for cancelling the account, however clients should pay everything due in full before accounts or services can be cancelled for the cancellation to be complete.
There are no refunds for any cancelled services or accounts, except for the trial period if the payment has been made in advance. (This rule doesn't apply to any of reseller accounts). INXY.HOSTING doesn't give any refunds for the remaining term of use of any service after it has been billed. If Customer doesn't want to be billed for service in the new billing period, he must inform INXY.HOSTING about it before new biling period (1st day of each month) starts.
If you have a suspended account, do not provide payment for 3 or more billing periods and do not contact INXY.HOSTING on the matter, INXY.HOSTING may at its sole discretion permanently delete all your data from servers without being able to restore them in future. The email containing suspension reasons are sent to customer by email that has been used for registering account with INXY.HOSTING.